April 12, 2021—EZVIZ, a leading innovator in smart home security, has furthered its endeavor to contribute to a safer and more comfortable lifestyle with the launch of its first outdoor smart security Wall-Light Camera, the LC3. Users will enjoy custom outdoor lighting at home while knowing they’re protected by top-in-class security technologies. For those who look for additional peace-of-mind by building a home alarm system, the LC3 is a must-see option.

Berlin, Germany, August 31, 2018—EZVIZ, a global smart home security brand, unveiled its state-of-the-art indoor and outdoor Wi-Fi cameras and smart home products today in Europe at the IFA 2018. The series features a wide range of products, including the battery-powered camera C3A, the smart door viewer DP1, the smart doorbell DB1 and DB2, the floodlight camera LC1, the smart plug T31 as well as the Wi-Fi pan-tilt camera with alarm devices C6T RF Edition.

EZVIZ, a global smart home security brand, has launched the C6C, a Wi-Fi pan-tilt camera featuring a 360°horizontal field of view that integrates easily into the EZVIZ alarm system, providing a zero-blind-spot and integrated home security experience.

1. Firstly, please make sure that the camera is online and has a strong and stable network connection.2. Ensure that the Alarm Notification feature is enabled in the EZVIZ APP. For most EZVIZ cameras, you can check this as follows: from the Home page, tap the three-dot icon to enter the Device Settings page, tap "Alarm Notification" and enable it; or for other specific models, tap "Notification", enable "Receive Device Message" for App-side and make sure "EZVIZ App Notification" is also enabled.3. Please also delete any notification schedules you have set before by following the steps below: On the Alarm Notification page, tap Set Notification Schedule and delete your schedules, then disable the Notification Schedule button;Alternatively, for other specific models, on the "Notification" page, tap "Notification Schedule", enter "Customized schedule" and clear the time periods you have set, then go back to select the “All time” option.4. Once you have done the above, run a test to see if the camera can be triggered normally or not. Make sure you select “soft” or “intensive” as the camera detection sound, and then wave your hands in front of the camera lens until you can hear the "beep" sound. If not, please reset the camera by pressing the Reset button and reconfigure the camera to if this solves the problem.

Please follow the steps below:1. Log in to your EZVIZ account.2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.3. Turn on the Alarm Notification button, then you will be able to receive the messages when motion detection is triggered. Turn off the Alarm Notification button if you do not want to receive alerts. 4. For some other models, you need to enter Notification on the Settings page, enable Receive Device Message and EZVIZ App Notification. You may disable the Receive Device Message feature if you do not want to receive alerts.

Please follow the steps below:1. Log in to your EZVIZ account.2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.3. Turn on the Alarm Notification button, then you will be able to receive the messages when motion detection is triggered. 4. For some other models, you need to enter Notification on the Settings page, enable Receive Device Message and EZVIZ App Notification.

Involved model:C6P/C4S/C2C/C6T/C6C/C3C/C6B/C3A/DB1/C8PF/C3X/C3WN/C3NEZVIZ Cameras have the option of setting a schedule for alarm notification – this schedule will determine when you want to receive notifications and when you want the alarms turned off.Here is the step-by-step guide to enable you to perform this task1. Log into your EZVIZ app2. Enter device settings > Alarm Notification3. Enter Set Notification Schedule > tap Add time to add a time segment, repeat the process for all the days you want the schedule to operate4. Use the check mark on the top right corner to save the scheduleFor the settings of the time segment, please note the system is in military time, users cannot overlap the 0:00 mark. For next-day settings, please set 2 different time periods. For example, setting a schedule from 10:00 pm – 8:00 am(Monday – Tuesday), configure the notification schedule settings as thus; Monday 22:00 – Monday 23:59 | Tuesday 0:00 – Tuesday 08:00) Or, tap Repeat and select the day you want to repeat. 5. Once you have completed the scheduling process, exit that page and turn on the notification schedule switch.Note: You do not have to turn on the main switch for the alarm notification when the system gets to the time segment set. The Alarm notification switch will be enabled and your scheduling will take effect.Involved model:BC1C/BC1/BM1/BC2/H8c/HB8/EB8/H8/CB3/EB3/CB1EZVIZ Cameras have the option of setting a schedule for alarm notification – this schedule will determine when you want to receive push notifications to your phone and when you want the alarms turned off.Here is the step-by-step guide to enable you to perform this task1. Log into your EZVIZ app2. Enter device settings > Notification3. Enable Receive Device Message > EZVIZ App Notification4. Tap Notification Schedule5. Tap Customized schedule and then Add Schedule(s) to add a time segment, repeat the process for all the days you want the schedule to operate6. Tap Save on the top right corner to save the schedule Note: You do not have to turn on the main switch for the alarm notification when the system gets to the time segment set, the Alarm notification switch will be enabled and your scheduling will take effect.

If you can check alarm notifications on the Event page of the EZVIZ APP but cannot receive push notifications in the background, we recommend using the "Push Self-Check" feature in the EZVIZ APP to assess the situation. To locate it, please open the EZVIZ app, tap "Library" or "Event" at the bottom, access the Settings in the top right corner of the "Library" or "Event" page, select "Push Notification Settings," and choose "Push Self-Check." Alternatively, below are some detailed troubleshooting steps to resolve the issue for you:1. Please disable and re-enable the Alarm Notification feature in the EZVIZ APP. You can enter the Device Settings page > Alarm Notification or the Device Settings page > Notification > (App-side) Receive Device Message > EZVIZ App Notification to do so.2. Delete any notification schedules you have set before and also make sure that the Notification Schedule button is off.On the Alarm Notification page, you can tap “Set Notification Schedule” and delete your schedules, then disable the Notification Schedule button. Alternatively, on the Notification page, tap Notification Schedule, enter Customized schedule and clear all the time periods you have set, then go back to select the All time option.3. Make sure that the "Do Not Disturb" button is turned off on the Event page in the EZVIZ app.4. If you are still unable to receive push notifications, please check that the push notification permissions for the EZVIZ app are enabled on your mobile device as below:1) For IOS mobile devices, enter the Settings page of your phone > EZVIZ APP > Notifications > Allow Notifications.2) For Android mobile devices, enter the Settings page of your phone > APPs > EZVIZ APP. Enable "Appear on top" first, then enter "Notifications" and enable "Show notifications". After that, if you still have other categories, click on all the options in turn, and make sure that the "Show notifications", “Show as pop-up” and “Ignore Do not disturb” features are enabled under each option.5. There are a few other settings on your phone that you will need to pay attention to as well:1) Make sure that the EZVIZ app is not blocked if you have anti-virus software stalled on your mobile phone.2) For IOS mobile devices (above 15), make sure your device is not in Do Not Disturb or Focus mode.3) For Android devices, make sure that battery optimization for the EZVIZ app is turned off in your phone settings. You may check this by going to phone Settings> Device maintenance > BATTERY > BATTERY Usage > Optimize battery usage > Apps not optimized > All app > turning off EZVIZ switch. *(Please note that the interface of your phone settings may vary depending on the phone model and version. You may also click here to check the video instructions for reference.)

Regarding this, please try the followings and see whether the issue would be resolved:1. Make sure the volume of your phone itself is turned up and on the system settings of your phone, the notification sound of the EZVIZ app is allowed.2. Make sure the Message Notification Tone on the EZVIZ app (Library page > Tap the second button on the top right corner > Push Notification Settings > Notification Sound) is not muted.3. Make sure your phone is not in Do Not Disturb or Focus mode or Silent mode.4. Turn off battery optimization as battery saver mode may limit some activities to conserve battery life and thus causing this issue.

Please follow the steps below:1. Log in to your EZVIZ account.2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.3. Turn on the Alarm Notification button, then you will be able to receive the messages when motion detection is triggered. 4. For some other models, you need to enter Notification on the Settings page, enable Receive Device Message and EZVIZ App Notification. 5. With Alarm Notification or Notification enabled, you can find alarm messages on the Event page of the EZVIZ App.6. In the meanwhile, make sure the EZVIZ App has been allowed to access the Notification by Phone System.Note: Turning off notifications doesn’t turn off Event Recording. The Event video will continue to be recorded.If the issue remains unresolved, please contact the EZVIZ support team for further assistance.Related Articles:What to do if alarm notification is not pushed in APP?

If you have installed an SD card, but the camera is not recording to it, below are some troubleshooting steps to resolve the issue for you:1. Try to test by enabling “Alarm Notification” or “Notification” in camera Settings, waving your hand in front of the camera lens until you receive the alarm notification, and then checking whether you could play back the footage to further determine the issue.2. If no recordings, ensure both the firmware and EZVIZ app are running on the latest version.3. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. (We do recommend you to click https://support.ezviz.com/faq/264 to check the compatibility of your SD card first.) 4. Ensure the installation orientation of the SD card is correct5. Ensure the SD card is initialized on EZVIZ app before using and the status should be Initialized or Normal. You can check the status in camera settings>Storage Status>Memory Card or camera settings>Record List>Memory Card. If the status shows abnormal or uninitialized, try to format it again through EZVIZ app. (Before formatting, do remember to back up important files.)6. To further rule out the card issue, you may try to test with a different SD card or install the card in question on a different EZVIZ device.7. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.If the issue persists after following the above steps and you need additional assistance, feel free to contact the support team by emailing support@ezviz.com or the online chat at the bottom corner. Our team love to help!

1. Make sure your camera is online and it has a stable and strong internet connection. Poor or intermittent connectivity can prevent recordings from being uploaded to the cloud and we do suggest an average upload speed of 2 Mbps or better.2. Make sure that your camera is not in Super Power Saving mode/Sleep mode/Privacy mode if your camera supports one of these features.3. Ensure that your CloudPlay plan is active and in use. You can check the status of the service by going to camera Settings>CloudPlay. When the status is "Service paused", please check if the Recording button on the CloudPlay page is enabled. In order to check this, you will need to tap the three-dot-like icon in the top right corner of the CloudPlay page> Recording Setting. 4. If all the above settings are normal, please perform a test from your side to check whether the camera can be triggered normally or not. You may enable the Alarm Notification feature in camera Settings>Alarm Notification, then wave your hands in front of the camera lens until you can receive an alarm notification. 5. If you cannot receive an alarm notification when you perform the test, please reset your camera by pressing and holding the Reset button for a few seconds and reconfiguring it. This may help to resolve any problems.

EZVIZ Cameras have the option of setting a schedule for alarm notification pushes – this schedule will determine when you want to receive push notifications and when you want the alarms turned off.Here is the step-by-step guide to enable you to perform this task: (* The interface of the application may be different depending on the version update and the device model.)1. Log in to your EZVIZ app.2. Go to device settings > Message Notification > enable Receive Device Message, please ensure this button is on all the time, otherwise, you will not receive the notifications at all.3. Go to Notification Schedule > Customized Schedule > Add Schedule to add a time segment, repeat the process for all the days you want the schedule to operate.4. Tap Save on the top right corner to save the schedule.5. Once you have completed the scheduling process, exit that page and turn off the main switch for EZVIZ APP Notification and the schedule will take effect next time segment you set.

EZVIZ Cameras have the option of setting a schedule for device alarm notifications – this schedule will determine when you want to receive notifications and when you want the alarms turned off.Here is the step-by-step guide to enable you to perform this task: (* The interface of the application may be different depending on the version update and the device model.)1. Log in to your EZVIZ app.2. Go to device settings > Message Notification > enable Receive Device Message.3. Tap Device Reminder Plan and add a time segment, repeat the process for all the days you want the schedule to operate.4. Use the check mark on the top right corner to save the schedule.5. Once you have completed the scheduling process, exit that page and turn off the main switch for Receive Device Message and the schedule will take effect next time segment you set.Then you will receive the events on the Library page. If you want to receive the notifications pushed to your phone as well, turn on the EZVIZ APP Notification switch.

Regarding your issue, please kindly note that since the human body temperature is generally constant at around 37 degrees which emits infrared rays with a specific wavelength of about 10um, PIR detection is based on the induction of the infrared rays emitted by the human body.Therefore, the detection accuracy is highly affected by the installation conditions and environment. You could choose to do the below modification to improve the PIR detection accuracy:1) It is advised to install the device at a height of around 2-3 meters above the ground and at an angle of 20 degrees downward;2) Ensure the device is kept away from air conditioners, refrigerators, stoves, and other areas like directly facing the window where the air movement is active;3) Try to avoid obstacles and interference such as huge furniture and large bonsai; In addition, please note that it is also related to the direction of the human movement. The PIR sensor is the least sensitive to the radial movement response, and the most sensitive to the transverse direction (that is, the direction perpendicular to the radius) movement.Meanwhile, when the ambient temperature increases in summer, and the ambient temperature and the human body temperature might become relatively close, the detection function and sensitivity of the sensor might decrease, and sometimes the triggering might be not very sensitive as well.

We understand that you are experiencing human detection problems with your EZVIZ door viewer. Regarding this, here are some troubleshooting tips that we suggest you try.1. Ensure the firmware of your device is up to the latest. (Check firmware version in device Settings > Device Information. If not the latest, you would be prompted to upgrade it.)2. Check sensitivity settings. In device settings > Intelligent Detection > Detection Sensitivity, under PIR Infrared Detection, move the slider to the right to increase the sensitivity level. 3. Try to turn off Loitering Detection or decrease the period (also in device Settings > Intelligent Detection), as the longer the period is, the more time the device will need to trigger detection.4. Try to select High-Performance Mode (in device Settings > Battery> Working Mode) and check whether you will receive more alarms. 5. Try horizontal movement and see whether the device would be triggered, as all PIR sensors are more sensitive to horizontal movements than vertical movements.6. Try to reset the device