Connecting your EZVIZ security cameras with voice assistant(s), such as Amazon Alexa and Google Home, is a simple process. Checklist before setting up:√ Make sure you have downloaded EZVIZ App and Amazon’s Alexa App/Google Home App on your phone.√ Make sure your EZVIZ security camera has been added to EZVIZ App successfully;√ Turn off ‘Image Encryption’ of your EZVIZ security camera: 1) Log in to your EZVIZ App and go to device setting; 2) Look for ‘Image Encryption’ and tap to turn it off. 3) Enter the verification code (as the default password) to apply the change.√ Change the name of your EZVIZ security camera: 1) Go to device setting 2) Tap on ‘name’ and change it based on your need, such as ‘front door camera’ or ‘baby room camera’. Enable EZVIZ skills on Amazon AlexaVideo tutorial: https://youtu.be/ro3Y8AkXJ7M1. Log in to your Alexa App.2. Choose ‘Add Device’ from the menu.3. Choose ‘Camera’ and select EZVIZ to enable the skill.4. Enter your EZVIZ username and password in order to authorize Alexa to access your EZVIZ account.5. Tap ‘Discover Devices’ to allow Alexa to discover all your EZVIZ devices.6. Go back to Alexa app menu and you should see all your EZVIZ devices under ‘Cameras’. Connect EZVIZ devices to Google HomeVideo tutorial: https://youtu.be/v3nrrosYRr81. Log in to your Google Home App.2. On the home screen, tap ‘Add’, then ‘Set up device.’3. Select ‘Have something already set up?’4. Type and search ‘EZVIZ’, then select it.5. Enter your EZVIZ username and password in order to authorize Google Home to access your EZVIZ account.6. Once the device is linked successfully, follow the prompts to finish the setup.

If you encounter difficulties when trying to initialize the SD card via the EZVIZ APP, below are some troubleshooting steps to resolve the issue for you:1. Ensure both the firmware of your camera and EZVIZ APP are running on the latest version.2. Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. Click Here to view partial test results of SD card compatibility.3. Power off your camera, remove and reinsert the SD card, power the camera on and then initialize the card again on the EZVIZ APP.4. To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device. 5. Try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.If the issue remains unresolved, please contact the EZVIZ support team for further assistance.

1. Download the EZVIZ APP to your mobile phone from the App Store (for iOS), Google Play (for Android), or HUAWEI APP Gallery (for HUAWEI).2. Register an EZVIZ account with your email or phone number and log in.3. Reset your camera by pressing the reset button for about 10-15 seconds, for some cameras you will hear the voice of "Reset successfully". Then wait for about 1 minute or a few seconds, when you see the indicator light change into red-blue flashing alternately or blue light flashing fast (for some cameras, there is no light change for your reference, that's ok, you just wait for about 1 minute).4. Connect your phone to 2.4G wifi only, then tap the "+" button on the home page to scan the QR code that is on the label of the device. You can find a label on the back or bottom of the device. (Please make sure your phone is connected to 2.4G wifi only and you give the camera permission to the EZVIZ app)5. Then follow the instructions on the APP to connect the device to your wifi.6. After adding the device to your account, you will be able to view your cameras.*Related Articles:What should I do if I have lost my EZVIZ device verification codeWhat should I do when the Wi-Fi connection fails during device pairing?

1. Firstly, please make sure that the camera is online and has a strong and stable network connection.2. Ensure that the Alarm Notification feature is enabled in the EZVIZ APP. For most EZVIZ cameras, you can check this as follows: from the Home page, tap the three-dot icon to enter the Device Settings page, tap "Alarm Notification" and enable it; or for other specific models, tap "Notification", enable "Receive Device Message" for App-side and make sure "EZVIZ App Notification" is also enabled.3. Please also delete any notification schedules you have set before by following the steps below: On the Alarm Notification page, tap Set Notification Schedule and delete your schedules, then disable the Notification Schedule button;Alternatively, for other specific models, on the "Notification" page, tap "Notification Schedule", enter "Customized schedule" and clear the time periods you have set, then go back to select the “All time” option.4. Once you have done the above, run a test to see if the camera can be triggered normally or not. Make sure you select “soft” or “intensive” as the camera detection sound, and then wave your hands in front of the camera lens until you can hear the "beep" sound. If not, please reset the camera by pressing the Reset button and reconfigure the camera to if this solves the problem.

To reset the EZVIZ cameras, locate the reset button on the camera and hold it for about 4-5 seconds, then wait for a prompt indicating that the device has been reset successfully. Some cameras may not provide this prompt; in such cases, wait for 1-2 minutes for the indicator lights to flash blue or alternate between red and blue. Generally, the reset process takes about 1-2 minutes, after which the camera will revert to its default settings.For Wi-Fi cameras, the reset button is typically located on the back of the device. For some indoor PT cameras, you may need to rotate the lens to the top to find the reset button, or it may be hidden under the cover of the SD card slot. For certain outdoor devices, look for the cover labeled "Micro SD" or “Micro SD/Reset” and upon opening it, you will find a small reset button.

Wait for about 5 minutes, and then use the "Forgot Password" function to retrieve the password for your account.1. Click "Forgot Password" on the login page of EZVIZ mobile app.2. Enter the user's mobile phone number or email address, depending on how the account was registered.3. A 4-digit verification code will be sent to the user to enter and complete his/her password change or recovery.

1. Please check the status of the indicator light first:- If it is solid blue or flashing blue slowly, please refresh the home page on the EZVIZ APP to check whether the camera becomes online or not.- If the indicator light is flashing red slowly, you can try the following two methods:1) Please reboot your router as it may be experiencing connectivity and range issues.2) Unplug your camera, wait for 10-30 seconds, then plug it back in to see if this solves the offline problem.2. If the camera is still offline, you can try to reconfigure it by following the steps below:- Connect your smartphone to your 2.4GHz home Wi-Fi network if your camera supports 2.4GHz only.- Open your EZVIZ APP, tap the three-dot icon to enter the Device Settings page and tap the Wi-Fi button.- Reset the device by pressing the reset button for a few seconds.- Wait for a while, make sure the indicator light turns to flash blue quickly and tap Next.- Check that your WIFI and password are correct. Then tap Next to connect to device AP.- Please wait for the device to be configured and your device should be back online.

Here are usually three ways for you to download the recordings:1. You can manually record the video while in live view mode or playback mode. While in live view or playback mode > Tap on the "Record" icon to start the manual recording. Once the recordings have been completed, your video will be saved to "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.2. If you have CloudPlay service or if your camera supports downloading recordings stored in the SD card via the EZVIZ mobile app, you may follow the steps below: enter the live view page > find the video clip you want to save and tap the "Download" button at the bottom right > then tap the recording clip again and it will be added to the download list automatically. Then you may check the recording(s) in "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.3. Alternatively, for some specific models, if you want to export the recordings saved on the SD card, you can also do it through EZVIZ Studio by following the steps below:1) Download and install the EZVIZ PC studio on a Windows PC2) Put the camera and PC under the same LAN3) Configure the Advanced settings by following the instructions here4) Click All devices and enter the Advanced Settings--Storage--File, then choose the date you want to and export it *Related Articles:Models that support the direct downloading of videos stored on an SD card through the EZVIZ App

Most products are configured to support 2.4 GHz Wi-Fi network mode; however, some products do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode:DB1, Mini Plus, C6P, C6, C6Wi, E6, H6, DB1C, DB1 pro, HP7 support 2.4 GHz & 5 GHz.Sports camera S5 Plus supports 2.4 GHz & 5 GHz.Router W3 support dual band 2.4 GHz and 5 GHz.All other security cameras support only 2.4 GHz Wi-Fi network mode.

There are two methods:Method A: online upgrade1. Use EZVIZ SPORTS App.2. If there is a new firmware release, then the app will have a notification. You can according to the notification upgrade or not.Method B: offline upgrade1. Visit the EZVIZ support center (https://service.ezvizlife.com/download) to download the new firmware. 2. Input the new firmware to the SD card.3. Reboot the action camera, then it automatically upgrades.4. After upgrade success, the camera will reboot again Note: the new firmware should be put in the outermost directory. The camera power should be over 50% when upgraded.

It is estimated that for a 1080P EZVIZ security camera, a 16GB Micro SD card will provide approximately 28-32 days of recording under normal use, which is about 1 hour of motion event recordings a day. Recording time for 720p cameras will be longer. Here is the estimated number of required spaces for your reference. Please note that the actual space taken up may vary depending on the operating environment and other factors.EZVIZ ModelMax. required space for one-day recording(GB)Min. recording time per capacity of SD Card(days)16G32G64G128GDP1,DP1C7.52.1 4.3 8.5 17.1 BC1,BC1C,BC2C1C-720P,C1T-1080PDB1C,DP2,DP2C10.71.5 3 6 12 BC1-4MP,BC1C-4MP,HB8C1C-1080P,C1C-B,C1HC H.265,C2C H.265C3N,C3TN-2MP,C3TN-Color,C3W Pro-2MP,C3XC6N-1080P,TY1-1080P,TY2-1080P,C8C,C8C-LITEDB1 Pro,DB2,DB2 Pro,LC1C21.40.7 1.5 3 6 C3TN-3MP (OutPro),H3C6N-3MP,CP1-3MP,C8W PRO-2K32.10.5 1 2 4 C3W Pro-4MPC6,C6N-4MP,C6W-4MP,CP1-4MP,TY1-4MPC8PF,C8W-4MP,LC342.80.4 0.7 1.5 3 C8W PRO-3K53.50.3 0.6 1.2 2.4

.SD-content{margin-top:8%;margin-bottom:4%;overflow: hidden} .left-menu{float:left;width:22%;margin-right:2%} .menu-item{border:1px solid #dbdbdb;border-radius:5px;margin-bottom:5%;text-align:center;height:35px;line-height:35px;cursor:pointer} .check-menu-item{background-color:#719ef6;color:#fff} .right-content{width:70%;float:left} .content-item{border:1px solid #dbdbdb;width:100%;border-radius:5px;padding:0 10px;display:none} .table-show{display:block} .table-none{display:none} .table-item{width:100%} .td-center{text-align:center} .table-item th{font-size:18px;font-weight:500} .table-item .th-title{text-align:left} .table-item .bottom-border{border-bottom:1px solid #dbdbdb} .table-item tr{height:35px;line-height:35px} The information listed in the following compatibility chart is only based on our lab test results. The actual performance and compatibility might vary due to the third factor (such as the change of manufacturing method and raw material) from time to time. For other EZVIZ devices not listed on the table, you may refer to those manufacturers and models that have passed our tests.Important note: Currently, based on our lab test results, sorry to tell you that the Kingston CANVAS Select Plus series of SD cards may not work on our EZVIZ devices. C1C C2C C6CN C3WN C3W C6TC C6T DB1 C3A C6N C3N C3X C4W C3W color night version CS-C1C-D0-1D1WFR CS-C1C-D0-1D2WFR Kingston Kingston 256GB √ √ Kingston 128GB √ √ Kingston 64GB √ √ Kingston 32GB √ √ Samsung Samsung 256GB √ √ Samsung 128GB √ √ Samsung 64GB √ √ Samsung 32GB √ √ Samsung EVO 256GB √ √ Samsung EVO 128GB √ √ Samsung EVO 32GB √ √ Samsung EVO 64GB √ √ Samsung EVO Plus 128GB √ √ Samsung EVO Plus 256GB √ √ Samsung PRO 128GB √ √ Samsung PRO 64GB √ √ Samsung PRO 32GB √ √ Sandisk Sandisk 64GB √ √ Sandisk 32GB √ √ Sandisk Ultra 256GB √ √ Sandisk Ultra 128GB √ √ Sandisk Ultra 64GB √ √ Sandisk Ultra 32GB √ √ Sandisk Extreme 256GB √ √ Sandisk Extreme 128GB √ √ Sandisk Extreme 64GB √ √ Sandisk Extreme PRO 256GB √ √ Sandisk Extreme PRO 128GB √ √ Sandisk Extreme PRO 64GB √ √ CS-CV206-C0-1A1WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV246-B0-1C1WFR CS-CV246-A0-1C2WFR Kingston Kingston 256GB √ √ Kingston 128GB √ √ Kingston 64GB √ √ Kingston 32GB √ √ Samsung Samsung 256GB √ √ Samsung 128GB √ √ Samsung 64GB √ √ Samsung 32GB √ √ Samsung EVO 256GB √ √ Samsung EVO 128GB √ √ Samsung EVO 32GB √ √ Samsung EVO 64GB √ √ Samsung EVO Plus 128GB √ √ Samsung EVO Plus 256GB √ √ Samsung PRO 128GB √ √ Samsung PRO 64GB √ √ Samsung PRO 32GB √ √ Sandisk Sandisk 64GB √ √ Sandisk 32GB √ √ Sandisk Ultra 256GB √ √ Sandisk Ultra 128GB √ √ Sandisk Ultra 64GB √ √ Sandisk Ultra 32GB √ √ Sandisk Extreme 256GB √ √ Sandisk Extreme 128GB √ √ Sandisk Extreme 64GB √ √ Sandisk Extreme PRO 256GB √ √ Sandisk Extreme PRO 128GB √ √ Sandisk Extreme PRO 64GB √ √ CS-CV310-A0-1C2WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV310-A0-1B2WFR CS-CV310-A0-3B1WFR Kingston Kingston 256GB √ √ Kingston 128GB √ √ Kingston 64GB √ √ Kingston 32GB √ √ Samsung Samsung 256GB √ √ Samsung 128GB √ √ Samsung 64GB √ √ Samsung 32GB √ √ Samsung EVO 256GB √ √ Samsung EVO 128GB √ √ Samsung EVO 32GB √ √ Samsung EVO 64GB √ √ Samsung EVO Plus 128GB √ √ Samsung EVO Plus 256GB √ √ Samsung PRO 128GB √ √ Samsung PRO 64GB √ √ Samsung PRO 32GB √ √ Sandisk Sandisk 64GB √ √ Sandisk 32GB √ √ Sandisk Ultra 256GB √ √ Sandisk Ultra 128GB √ √ Sandisk Ultra 64GB √ √ Sandisk Ultra 32GB √ √ Sandisk Extreme 256GB √ √ Sandisk Extreme 128GB √ √ Sandisk Extreme 64GB √ √ Sandisk Extreme PRO 256GB √ √ Sandisk Extreme PRO 128GB √ √ Sandisk Extreme PRO 64GB √ √ CS-CV248-A0-32WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV248-A0-32WMFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-DB1-A0-1B3WPFR Kingston Kingston 256GB X Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB X Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB X Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB X Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB X Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB X Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB X Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-C3A-A0-1C2WPMFBR Kingston Kingston 256GB X Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB X Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB X Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB X Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB X Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB X Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB X Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-C6N-A0-1C2WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-C3N-A0-3H2WFRL Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV310-C0-6B22WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV228-A0-3C2WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV310-A0-32CWFRL Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ /* class="left-menu"的div中是页面视图左边菜单栏的顺序，如需添加，请按照顺序添加， 后面的表格在class="right-content"的div中，也是按照当前对应顺序添加，tr为每一行，按照之前的格式添加即可 */ //左边菜单点击切换table,这个方法是没用的 (function(){ function changeTable(index) { var menus = ['C1C','C2C','C6CN', 'C3WN', 'C3W', 'C6TC', 'C6T', 'DB1', 'C3A', 'C6N', 'C3N', 'C3X', 'C4W', 'C3W-color-night-version']; for(var i=0;i

Please note that for most EZVIZ devices, there are usually three ways to get the 6 capital letters device code:1. You can find it on the device label of the EZVIZ device;- For models such as BC1 and HB3 kit, the default password is the 6-digit capital letter device code located on the white sticker of the base station.- For models such as DB2 and DB2C kit, the default password is the 6-digit capital letter device code located on the white sticker of the chime.- For models such as DB1, please remove the cover of the doorbell and scan the code with a third-party QR code scanner. - If the camera is linked to an NVR/DVR, such as an X4 or X5 device, and if it is initially set up by adding to NVR/DVR directly, the password will be the admin/login password of the NVR/DVR you created for the NVR/DVR during the initial setup.2. For some models, there is a QR code on the manual cover that contains device information (Note: no such info if on the cover it says, "scan the QR code for detailed manual”). And you can use a third-party QR code scanner to scan it to get the device code;3. Alternatively, you can find it in the Device QR Code or Verification Code in the camera Settings > Device Info/About on the EZVIZ mobile app if you have previously set up the device with this phone. Apart from this, for some models, if the cameras are online now, you can also tap the eye-like icon, and enter the OTP (one-time password) sent to the e-mail address or phone number you used to register the EZVIZ account, then the verification code will be displayed after verification. If the methods mentioned above do not resolve your issue, please ensure not to delete the device from your account and promptly reach out to the EZVIZ support team at account@ezviz.com or engage with the online chat agent via the chat window located at the bottom right of this page.

1. Install the EZVIZ Studio on your Windows PC and make sure that your EZVIZ devices and PC are on the same LAN.2. After installation, you will need to log in to your EZVIZ account first.3. Then go to the root directory of Ezviz Studio on your PC and find the folder named “config”.4. Copy the file named "AppConfig.ini" in the folder of "config" to your Desktop. Then open "AppConfig.ini" on the Desktop and you will see the following commands.5. Add the following command to "AppConfig.ini" and click "Save" before exiting:[LocalOperation]Show=16. Copy the "AppConfig.ini" file from your Desktop into the folder of “config” and overlay the old one. 7. Refresh the device page in Ezviz Studio or reopen the Studio, then you will see the “Advanced”.8. If you want to hide the “Advanced” setting, please change the command “Show=1” to “Show=0”, then reopen the EZVIZ studio.

Before setting up, please make sure you have already inserted an SD card into your camera and your camera supports 24/7 recording. Please also make sure the SD card has been initialized on the EZVIZ APP before use.For battery cameras that support Power Plugged-in mode, you can enable the all-day recording function by following the steps below: enter the Device Settings page, tap Working Mode, and select Power Plugged-in mode. Meanwhile, it is highly recommended to keep the camera plugged in while using this feature.For other models, please open the EZVIZ APP, from the Home Page, tap the three-dot icon next to the camera's name to enter the Device Settings page, scroll down to find Storage Status or Record List, and enable the "All Day" button for the Memory card.

Follow the steps below to delete the camera from your EZVIZ account using your mobile app. 1）Log into the EZVIZ account 2）Tap on the image of the camera to open the "live view" page 3）From the top right corner, tap on the "gear icon" to enter the Device Settings page 4）Swipe down to the bottom, and tap "Delete Device" to unbind itNOTE for CloudPlay Subscribers: If you are a CloudPlay subscriber the option to "Cancel Subscription" and/or "Delete Video Clips" stored in the EZVIZ Cloud Storage service is also provided here. WARNING: By selecting the "Delete Video Clips" option here you will be deleting "ALL" video clips stored in the Cloud Service. These CAN NOT be recovered.

Please note that sharing can be done in two different ways:1. Using the Same Login Credentials: You can view the same device using the same login credentials. This means that if you provide your friend or family member with your email address or phone number associated with your EZVIZ account, along with the password, they can access the same device on that account simultaneously.2. Sharing Your Device with Friends: This method allows you to grant friends and family the privilege to view your device without them owning it. You can achieve this using the EZVIZ App by following these steps:- Step 1: Log in to your EZVIZ account, and tap the "Account" button in the lower right corner of the Home page.- Step 2: Tap "Family & Guests".- Step 3: Tap "Add Sharing". - Step 4: Enter the email address or phone number registered with the EZVIZ account that you would like to share with, ensuring that the region of the guest account is the same as the owner account, then tap "Continue".- Step 5: Select the devices you wish to share, and you can edit the permissions by tapping on the device. (Note: Please remember to select “Authorize encryption password” at the bottom; otherwise, the shared account may request the encryption password to view the device.)- Step 6: Tap "Add sharing" at the bottom. When sharing devices with others, consent is required first. Therefore, toggle the two agreements of "EZVIZ family sharing service" and "EZVIZ service agreement" on the left side and tap "Agree" to proceed further.Once the guest account accepts the invitation, the devices will be successfully shared. If the issue remains unresolved, please contact the EZVIZ support team for further assistance.*Please note that sharing functionality is not supported on all EZVIZ devices. If your device does not appear in the sharing list during the sharing process, it indicates that it cannot be shared.

If you have already installed an SD card in your camera, but the status on the EZVIZ APP shows "No memory card" or "Please insert an SD card", below are some troubleshooting steps to resolve the issue for you:Step 1: Ensure both the firmware of your camera and the EZVIZ APP are running on the latest version.Step 2: Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above.We do recommend you check the compatible list on our website.Step 3: Power off your camera, remove and reinsert the SD card, power the camera on, and then initialize the card again on the EZVIZ APP if the SD card can be recognized. Meanwhile, please make sure that the card has been installed correctly and is not defective or damaged.*Before initialization, do remember to backup important files by saving or exporting them if necessary.Step 4: If not working, try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.Step 5: To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device.

1. If you registered an account via email, please check your junk mail. If you still do not receive the verification code, you may have an email filter/block that is restricting this email. Please check with your email provider.2. If you registered an account using a mobile phone number, please confirm that your mobile phone can receive SMS short codes. You can also try clearing the cache on your phone, restarting your phone, or inserting the SIM card into another phone to see if you can receive it.3. If the issue persists after following the above steps and you need additional assistance, please provide your camera's SN, your phone number/email address, your country, the time of your request and a short video of the issue to the support center at support@ezviz.com.

Please follow the steps below:1. Log in to your EZVIZ account.2. On the Home page, click the 3-dot icon next to the name of your camera to enter the Device Settings page.3. Turn on the Alarm Notification button, then you will be able to receive the messages when motion detection is triggered. Turn off the Alarm Notification button if you do not want to receive alerts. 4. For some other models, you need to enter Notification on the Settings page, enable Receive Device Message and EZVIZ App Notification. You may disable the Receive Device Message feature if you do not want to receive alerts.