Connecting your EZVIZ security cameras with voice assistant(s), such as Amazon Alexa and Google Home, is a simple process. Checklist before setting up:√ Make sure you have downloaded EZVIZ App and Amazon’s Alexa App/Google Home App on your phone.√ Make sure your EZVIZ security camera has been added to EZVIZ App successfully;√ Turn off ‘Image Encryption’ of your EZVIZ security camera: 1) Log in to your EZVIZ App and go to device setting; 2) Look for ‘Image Encryption’ and tap to turn it off. 3) Enter the verification code (as the default password) to apply the change.√ Change the name of your EZVIZ security camera: 1) Go to device setting 2) Tap on ‘name’ and change it based on your need, such as ‘front door camera’ or ‘baby room camera’. Enable EZVIZ skills on Amazon AlexaVideo tutorial: https://youtu.be/ro3Y8AkXJ7M1. Log in to your Alexa App.2. Choose ‘Add Device’ from the menu.3. Choose ‘Camera’ and select EZVIZ to enable the skill.4. Enter your EZVIZ username and password in order to authorize Alexa to access your EZVIZ account.5. Tap ‘Discover Devices’ to allow Alexa to discover all your EZVIZ devices.6. Go back to Alexa app menu and you should see all your EZVIZ devices under ‘Cameras’. Connect EZVIZ devices to Google HomeVideo tutorial: https://youtu.be/v3nrrosYRr81. Log in to your Google Home App.2. On the home screen, tap ‘Add’, then ‘Set up device.’3. Select ‘Have something already set up?’4. Type and search ‘EZVIZ’, then select it.5. Enter your EZVIZ username and password in order to authorize Google Home to access your EZVIZ account.6. Once the device is linked successfully, follow the prompts to finish the setup.

1) Ensure the firmware of the camera is the latest and the camera supports the size of the SD card in question.2) Ensure the SD card you use is class 10 or rated at UHS-1, and the file format should be FAT32. Click Here to view partial test results of SD card compatibility. For the other devices not on this compatibility table, we still suggest you give preference to the SD cards which have passed our system test.

1. Download the EZVIZ APP to your mobile phone from the App Store (for iOS), Google Play (for Android), or HUAWEI APP Gallery (for HUAWEI).2. Register an EZVIZ account with your email or phone number and log in.3. Reset your camera by pressing the reset button for about 10-15 seconds, for some cameras you will hear the voice of "Reset successfully". Then wait for about 1 minute or a few seconds, when you see the indicator light change into red-blue flashing alternately or blue light flashing fast (for some cameras, there is no light change for your reference, that's ok, you just wait for about 1 minute).4. Connect your phone to 2.4G wifi only, then tap the "+" button on the home page to scan the QR code that is on the label of the device. You can find a label on the back or bottom of the device. (Please make sure your phone is connected to 2.4G wifi only and you give the camera permission to the EZVIZ app)5. Then follow the instructions on the APP to connect the device to your wifi.6. After adding the device to your account, you will be able to view your cameras.

1) Ensure the phone signal is good.2) Ensure that this feature has been enabled in the EZVIZ app.3) Ensure the EZVIZ app is running in background.4) Ensure the EZVIZ app is not blocked from sending notifications by any anti-virus installed on your mobile phone.5) Ensure notification for EZVIZ app has been enabled in phone setting.

Hold the reset button for 5-10 secs; wait for the prompt informing you that the device has been reset successfully. Some cameras will not give you the prompt; however wait for 1-2 mins for the indicator lights to flash blue. Generally, reset takes about 1-2 mins.

Wait for about 20 minutes, and then use “Forgot Password” feature to retrieve the password for your account.1) Click the “Forgot Password” in login page at EZVIZ mobile app. 2) Enter the user mobile phone number or email address/username, depending on the method the account was registered. 3) A 4-digit verification code will be sent to the user to input and complete his/her password change or recovery.

1) Check the indicator lights on the device; ensure that the device is in configuration mode.2) Ensure that your router is functional and can go online to the internet and ensure that you do not have multiple devices on your network.3) If all the troubleshooting techniques listed above doesn’t resolve the problem, please delete the device from the account, reset the device and re-add the device to your account.

You can manually record the video while in live view mode or playback mode. While in live view or playback mode > Tap on the record icon to start the manual recording. Once the recordings have been completed, your video will be saved to “my album” on your EZVIZ mobile app.

Most products are configured to support 2.4 GHz Wi-Fi network mode; however, some products do support 5 GHz. The following products support 2.4/5 GHz Wi-Fi network mode;DB1, Mini Plus, C6P, C6, C6Wi, E6, H6, DB1C, DB1 pro, HP7 support 2.4 GHz & 5 GHz.Sports camera S5 Plus supports 2.4 GHz & 5 GHz.Router W3 support dual band 2.4 GHz and 5 GHz.All other security cameras support only 2.4 GHz Wi-Fi network mode.

There are two methodMethod A: online upgrade1. Use EZVIZ SPORTS App.2. If there is a new firmware release, then the app will have a notification. You can according to the notification upgrade or not.Method B: offline upgrade1. Visit EZVIZ support center (https://service.ezvizlife.com/download ) to download the new firmware. 2. Input the new firmware to SD card.3. Reboot the action camera, then it automatically upgrade.4. After upgrade success, camera will reboot again Note: the new firmware should put in the outermost directory. The camera power should over 50% when upgrade.

Please check the following settings below:1) Check the frequency band on your router to ensure that it allows 2.4 GHz network mode transmission.2) Ensure that your mobile phone is on the WiFi and ensure that the WiFi network is active and functional3) Check the network condition: •Make sure your network has no firewall and no other limit. •Ensure the router can distribute IP address to your device or disable the static IP setting (DHCP is enabled by default on all EZVIZ devices).4) Reset your camera; ensure that your device is in ready mode or Wi-Fi configuration mode > then use the EZVIZ mobile app for device Wi-Fi configuration.

Here is for you to login our Web Cloud: https://i.ezvizlife.com/user/userAction!displayUserInfo.action, which only supports IE browser.

.SD-content{margin-top:8%;margin-bottom:4%;overflow: hidden} .left-menu{float:left;width:22%;margin-right:2%} .menu-item{border:1px solid #dbdbdb;border-radius:5px;margin-bottom:5%;text-align:center;height:35px;line-height:35px;cursor:pointer} .check-menu-item{background-color:#719ef6;color:#fff} .right-content{width:70%;float:left} .content-item{border:1px solid #dbdbdb;width:100%;border-radius:5px;padding:0 10px;display:none} .table-show{display:block} .table-none{display:none} .table-item{width:100%} .td-center{text-align:center} .table-item th{font-size:18px;font-weight:500} .table-item .th-title{text-align:left} .table-item .bottom-border{border-bottom:1px solid #dbdbdb} .table-item tr{height:35px;line-height:35px} Information listed in the following compatibility chart is only based on our lab test results. The actual performance and compatibility might vary due to the third factors (such as the change of manufacturing method and raw material) from time to time. For other EZVIZ devices not listed on the table, you may refer to those manufactures and models that have passed our tests. C1C C2C C6CN C3WN C3W C6TC C6T DB1 C3A C6N C3N C3X C4W C3W color night version CS-C1C-D0-1D1WFR CS-C1C-D0-1D2WFR Kingston Kingston 256GB √ √ Kingston 128GB √ √ Kingston 64GB √ √ Kingston 32GB √ √ Samsung Samsung 256GB √ √ Samsung 128GB √ √ Samsung 64GB √ √ Samsung 32GB √ √ Samsung EVO 256GB √ √ Samsung EVO 128GB √ √ Samsung EVO 32GB √ √ Samsung EVO 64GB √ √ Samsung EVO Plus 128GB √ √ Samsung EVO Plus 256GB √ √ Samsung PRO 128GB √ √ Samsung PRO 64GB √ √ Samsung PRO 32GB √ √ Sandisk Sandisk 64GB √ √ Sandisk 32GB √ √ Sandisk Ultra 256GB √ √ Sandisk Ultra 128GB √ √ Sandisk Ultra 64GB √ √ Sandisk Ultra 32GB √ √ Sandisk Extreme 256GB √ √ Sandisk Extreme 128GB √ √ Sandisk Extreme 64GB √ √ Sandisk Extreme PRO 256GB √ √ Sandisk Extreme PRO 128GB √ √ Sandisk Extreme PRO 64GB √ √ CS-CV206-C0-1A1WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV246-B0-1C1WFR CS-CV246-A0-1C2WFR Kingston Kingston 256GB √ √ Kingston 128GB √ √ Kingston 64GB √ √ Kingston 32GB √ √ Samsung Samsung 256GB √ √ Samsung 128GB √ √ Samsung 64GB √ √ Samsung 32GB √ √ Samsung EVO 256GB √ √ Samsung EVO 128GB √ √ Samsung EVO 32GB √ √ Samsung EVO 64GB √ √ Samsung EVO Plus 128GB √ √ Samsung EVO Plus 256GB √ √ Samsung PRO 128GB √ √ Samsung PRO 64GB √ √ Samsung PRO 32GB √ √ Sandisk Sandisk 64GB √ √ Sandisk 32GB √ √ Sandisk Ultra 256GB √ √ Sandisk Ultra 128GB √ √ Sandisk Ultra 64GB √ √ Sandisk Ultra 32GB √ √ Sandisk Extreme 256GB √ √ Sandisk Extreme 128GB √ √ Sandisk Extreme 64GB √ √ Sandisk Extreme PRO 256GB √ √ Sandisk Extreme PRO 128GB √ √ Sandisk Extreme PRO 64GB √ √ CS-CV310-A0-1C2WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV310-A0-1B2WFR CS-CV310-A0-3B1WFR Kingston Kingston 256GB √ √ Kingston 128GB √ √ Kingston 64GB √ √ Kingston 32GB √ √ Samsung Samsung 256GB √ √ Samsung 128GB √ √ Samsung 64GB √ √ Samsung 32GB √ √ Samsung EVO 256GB √ √ Samsung EVO 128GB √ √ Samsung EVO 32GB √ √ Samsung EVO 64GB √ √ Samsung EVO Plus 128GB √ √ Samsung EVO Plus 256GB √ √ Samsung PRO 128GB √ √ Samsung PRO 64GB √ √ Samsung PRO 32GB √ √ Sandisk Sandisk 64GB √ √ Sandisk 32GB √ √ Sandisk Ultra 256GB √ √ Sandisk Ultra 128GB √ √ Sandisk Ultra 64GB √ √ Sandisk Ultra 32GB √ √ Sandisk Extreme 256GB √ √ Sandisk Extreme 128GB √ √ Sandisk Extreme 64GB √ √ Sandisk Extreme PRO 256GB √ √ Sandisk Extreme PRO 128GB √ √ Sandisk Extreme PRO 64GB √ √ CS-CV248-A0-32WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV248-A0-32WMFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-DB1-A0-1B3WPFR Kingston Kingston 256GB X Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB X Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB X Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB X Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB X Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB X Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB X Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-C3A-A0-1C2WPMFBR Kingston Kingston 256GB X Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB X Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB X Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB X Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB X Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB X Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB X Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-C6N-A0-1C2WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-C3N-A0-3H2WFRL Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV310-C0-6B22WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV228-A0-3C2WFR Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ CS-CV310-A0-32CWFRL Kingston Kingston 256GB √ Kingston 128GB √ Kingston 64GB √ Kingston 32GB √ Samsung Samsung 256GB √ Samsung 128GB √ Samsung 64GB √ Samsung 32GB √ Samsung EVO 256GB √ Samsung EVO 128GB √ Samsung EVO 32GB √ Samsung EVO 64GB √ Samsung EVO Plus 128GB √ Samsung EVO Plus 256GB √ Samsung PRO 128GB √ Samsung PRO 64GB √ Samsung PRO 32GB √ Sandisk Sandisk 64GB √ Sandisk 32GB √ Sandisk Ultra 256GB √ Sandisk Ultra 128GB √ Sandisk Ultra 64GB √ Sandisk Ultra 32GB √ Sandisk Extreme 256GB √ Sandisk Extreme 128GB √ Sandisk Extreme 64GB √ Sandisk Extreme PRO 256GB √ Sandisk Extreme PRO 128GB √ Sandisk Extreme PRO 64GB √ /* class="left-menu"的div中是页面视图左边菜单栏的顺序，如需添加，请按照顺序添加， 后面的表格在class="right-content"的div中，也是按照当前对应顺序添加，tr为每一行，按照之前的格式添加即可 */ //左边菜单点击切换table,这个方法是没用的 (function(){ function changeTable(index) { var menus = ['C1C','C2C','C6CN', 'C3WN', 'C3W', 'C6TC', 'C6T', 'DB1', 'C3A', 'C6N', 'C3N', 'C3X', 'C4W', 'C3W-color-night-version']; for(var i=0;i

Here is the estimated number of required space for your reference. Please note that the actual space taken up may vary depending on the operating environment and other factors. EZVIZ Model Max. required space for one-day recording(GB) Min. recording time per capacity of SD Card(days) 16G 32G 64G 128G DP1,DP1C 7.5 2.1 4.3 8.5 17.1 BC1,BC1C,BC2C1C-720P,C1T-1080PDB1C,DP2,DP2C 10.7 1.5 3 6 12 BC1-4MP,BC1C-4MP,HB8C1C-1080P,C1C-B,C1HC H.265,C2C H.265C3N,C3TN-2MP,C3TN-Color,C3W Pro-2MP,C3XC6N-1080P,TY1-1080P,TY2-1080P,C8C,C8C-LITEDB1 Pro,DB2,DB2 Pro,LC1C 21.4 0.7 1.5 3 6 C3TN-3MP (OutPro),H3C6N-3MP,CP1-3MP,C8W PRO-2K 32.1 0.5 1 2 4 C3W Pro-4MPC6,C6N-4MP,C6W-4MP,CP1-4MP,TY1-4MPC8PF,C8W-4MP,LC3 42.8 0.4 0.7 1.5 3 C8W PRO-3K 53.5 0.3 0.6 1.2 2.4 table th, table td { border: solid 1px; vertical-align: middle; font-family: inherit; padding: 3px 7px; } table th { font-weight: 500; } .table-show { margin-top: 4%; text-align: center; border-collapse: collapse; } .first-cell { width: 35%; }

1) Go to the root directory of EZVIZ Studio in your PC and find the folder named “config”.2) Copy the file named “AppConfig.ini” in the folder of “config” to desktop. Open “AppConfig.ini” in desktop3) Add the following command which highlighted in yellow in “AppConfig.ini” and save before exiting.[LocalOperation]Show=14) Copy the “AppConfig.ini” file in desktop to folder of “config” and overlay the old one. Refresh the device page in EZVIZ Studio or reopen the Studio, then you will see the “Advanced”.5) If you want to hide the “Advanced” setting, please change the command “Show=1” to “Show=0”, then reopen the EZVIZ studio.

Follow the steps below to delete the camera from your EZVIZ account using your mobile app.1）Log into the EZVIZ account 2）Tap on the image of the camera to open the "live view" page 3）From the top right corner, tap on the "gear icon image" to open the device settings page 4）From the top right corner of that screen, tap on "more" and tap on "Delete Device" and choose "OK"NOTE for CloudPlay Subscribers: If you are a CloudPlay subscriber the option to "Cancel Subscription" and/or "Delete Video Clips" store in the EZVIZ Cloud Storage service is also provided here. WARNING: By selecting the "Delete Video Clips" option here you will be deleting "ALL" video clips stored in the Cloud Service. These CAN NOT be recovered.

Download the PC application, "EZVIZ Studio". Login into the account, go to device advanced settings, Click “Event-Schedule-Recording Schedule” and choose all-day recording template.

If you have already installed an SD card in your camera, but the status on the EZVIZ APP shows "No memory card" or "Please insert an SD card", below are some troubleshooting steps to resolve the issue for you:Step 1: Ensure both the firmware of your camera and the EZVIZ APP are running on the latest version.Step 2: Ensure the SD card is class 10 or rated at UHS-1. The file format of the SD card should be FAT32 for capacities below 64GB and exFAT for capacities of 64GB and above. We do recommend you check the compatible list on our website.Step 3: Power off your camera, remove and reinsert the SD card, power the camera on, and then initialize the card again on the EZVIZ APP if the SD card can be recognized. Meanwhile, please make sure that the card has been installed correctly and is not defective or damaged.*Before initialization, do remember to backup important files by saving or exporting them if necessary.Step 4: If not working, try to factory reset your camera by holding the Reset button. This will turn the device to the default factory settings and might help resolve minor issues.Step 5: To further rule out the SD card issue, you may try to test with a different SD card or install the card in question on another EZVIZ device. Last Updated: 13/09/2022

When this message pops up, it means that the device has already been connected to an existing EZVIZ account. To add it to a new account, you need to remove the device from the previous account since a device can only be bound to one account. For different situations, please refer to the guide below:1) If you received the device from other people, please contact the previous owner and ask them to remove the device from their account for you. At EZVIZ, we respect the user’s ownership of their devices and data. 2) If this is a brand-new product, please return it to the place where it is purchased and explain the problem that you encountered. 3) If you’ve forgotten the login info to your old account, please try as many times as you can. We strongly encourage that you update the email or phone number before changing a service provider. We also recommend that you keep your password strong and safe to ensure the normal usage of your device.

Step 1: On the login page, input the correct account and tap Forgot password? button Step 2: Tap Send to continue Step 3: Input the code in the picture to verify your account and then a 4-digit code will be sent to your registered email address or phone number Step 4: Input the 4-digit code you receive Step 5: Create your new password and tap Save to complete the process