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Contact Us

Welcome to EZVIZ Customer Services. Currently only English is available. We may use your personal information to respond to your queries and provide services you require. Please refer to our Privacy Notice for details.

Headquarters

Support: support@ezviz.com

Media Enquiries: media@ezviz.com

Support Center: Click Here

Africa

Technical Support: support.af@ezviz.com

Technical Support for Algeria: support.mena@ezviz.com

General or Business Enquiries: info.mea@ezviz.com

Telephone Hotline:


  • Algeria: 0982 405 257
  • Egypt: 0800 888 8888

Office Hours:


Sunday - Thursday, 9am - 6pm (GMT+2)

APAC (ex. MSA and India)

Technical Support & General Enquiries:support.apac@ezviz.com

Technical Support for Japan: support.jp@ezviz.com

Technical Support for Korea: support.kr@ezviz.com

Telephone Hotline:


  • Malaysia: 603 9212 1745
  • Singapore: 65 3158 0085
  • Hong Kong (China): 852 5808 7231

  • Philippines: 63 2823 12250

  • Indonesia: 622180602011

  • Japan: 81 5050 500874
  • Korea: 02-3700-5185
  • Australia: 61 2614 50127
  • New Zealand: 64 4280 7237

Office Hours:


  • Malaysia:

Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)

  • Singapore:

Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)

  • Hong Kong (China):

Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)

  • Philippines:

Monday - Friday, 8:30am - 12:00pm 13:30pm - 17:30pm (UTC+8)

  • Indonesia:

Monday - Friday, 9:00am - 12:00pm 12:45pm - 17:00pm (UTC+7)

  • Japan:

Monday - Firday, 10:00am - 13:00pm, 13:45am - 18:00pm (UTC+9)

  • Korea:

Monday - Friday, 9:00am – 13:00pm ,13:45pm - 18:00pm (UTC+9)

  • Australia:

Monday - Friday, 10:30am - 14pm; 15:30pm - 19:30pm (UTC+10)

  • New Zealand:

Monday - Friday, 12:30pm - 16pm; 17:30pm - 21:30pm (UTC+12)

Mainland Southeast Asia

Technical Support & General Enquiries:support.msa@ezviz.com

Telephone Hotline:


  • Thailand: 66 2028 0433
  • Vietnam: 84 2844 581788

Office Hours:


  • Thailand:

Monday - Friday, 9：00am – 12pm, 12:45pm – 17：00pm (UTC+7)

  • Vietnam:

Monday –Sunday, 8:00am-6:00pm (UTC+7)

CIS & Baltics*

Technical Support: support.cis@ezviz.com

General or Business Enquiries: info.cis@ezviz.com

Europe (ex. UK & Ireland)

Customer Service & General Enquiries:support.eu@ezviz.com

Contact Support Center (for Italy): Click Here

Telephone Hotline:


  • Belgium (Dutch and French): 3278312998
  • Czech (Czech): 420381601455
  • France (French): 33 481 683 669
  • Germany (German): 49 (6) 102 771 3000
  • Greece (English): 302103009997
  • Netherlands (Dutch): 31 202 417 003
  • Poland (Polish): 48225583020

  • Spain (Spanish): 34 919 037 472

  • Portugal (Portuguese): 351304501816

  • Switzerland (DE/FR): 41615100012
  • Denmark (English): 4578793992
  • Finland (English): 358974790268
  • Sweden (English): 46840308870

  • Türkiye: 21 6900 1933


Office Hours:


  • General:

Monday - Friday, 9:00 am – 12:00 pm ,12:45 pm - 17:00 pm (CET)

  • Türkiye:

Sunday - Thursday, 9:00-18:00（GMT+2）

  • France:

Monday - Saturday, 9:00-19:00 (CET)

  • Spain:

Monday - Friday, 9:00-19:00 (CET)

  • Portugal:

Monday - Saturday,12：00-20：00 (CET)


Smart Cleaning Products Enquiries: cleaning.eu@ezviz.com

Office Hours:


    Monday - Friday, 12:00 am – 12:00 pm ;
    Saturday, 12:00am - 19:00pm (CET)

    India

    Technical Support: support@pramahikvision.com

    General or Business Enquiries: sales@pramahikvision.com

    Telephone Hotline:


    • 000 8009 1902 76（English service）
    • 91 2268229977（Indian service）

    Brasil

    Technical Support: suporte.br@hikvision.com

    General or Business Enquiries: brasil@hikvision.com

    Telephone Hotline:


    • 551132302087


    Office Hours:


    • Monday - Saturday, 9:00 am – 12:00 pm ,12:45 pm - 17:00 pm (UTC-3)


    LATAM

    Technical Support: support.latam@ezviz.com

    Telephone Hotline:


    • Argentina: 54 11 3989 5657
    • Chile: 564 4231 0035
    • Colombia: 57 604 6090 003
    • Peru: 511 701 4878
    • Costa Rica: 506 4000 1989
    • Guatemala: 502 2376 1954
    • Paraguay: 595 0098 0011 0077
    • Uruguay: 598 0004 16204 1560
    • Dominican Republic: 1 184 9336 0013
    • Panama: 507 836 6276
    • Ecuador: 593 23 429 522
    • Nicaragua: 505 0018 0022 02315
    • El Salvador: 503 2136 1125
    • Honduras: 504 800 2791 9217
    • Venezuela: 582127102196

    • Bolivia: 591 800 109 102

    General or Business Enquiries: info.latam@ezviz.com

    Office Hours:


    • Argentina, Chile, Colombia, Ecuador, Peru, Venezuela:

    Monday - Friday, 7am - 4 pm (UTC-5)

    Mexico

    Technical Support: support.mx@ezviz.com

    General or Business Enquiries: info.mexico@ezviz.com

    Telephone Hotline:


    • 525571000512


    Office Hours:


    Monday - Friday, 7am - 4pm (UTC-5)

    MENA

    Technical Support: support.mena@ezviz.com

    General or Business Enquiries: info.mea@ezviz.com

    Telephone Hotline:


    • Saudi Arabia: 9668008500835  
    • Bahrain: 800 04765
    • Kuwait: 220 69147
    • Jordan: 0642 96198
    • Pakistan: 213 8787 305
    • UAE: 971 8000 8600 009  
    • Qatar: 00800 101240
    • Oman: 800 79991
    • Iraq: 06626 12222

    Office Hours:


    • General:

    Sunday - Thursday, 9am - 6pm (GMT+2)

    • Saudi Arabia & UAE:

    Monday-Sunday , 9:00 - 12:00，12:45 - 19:00 (GMT+2)


    UK & Ireland

    Technical Support: support.uk@ezviz.com

    Sales & Partnership Enquiries: info.uk@ezviz.com

    Marketing & PR Enquiries: marketing.uk@ezviz.com

    Telephone Hotline:


    • 44 (0) 2038 6863 60

    Office Hours:


    • UK: Monday - Friday, 9am - 12pm, 12:45pm - 5pm


    US & Canada

    Technical Support: support.na@ezviz.com

    General or Business Enquiries: info@ezviz.com


    Office Hours:


    7:00-11:00,11:45-16:00 (UTC-5)

    *CIS & Baltics region includes following regions:


    Belarus, Moldova, Armenia, Azerbaijan, Tajikistan, Kyrgyzstan, Kazakhstan, Uzbekistan, Georgia, Ukraine, Turkmenistan, Lithuania, Latvia and Estonia.


    For customers of above countries, please send your technical enquires to support.cis@ezviz.comor your business enquires to info.cis@ezviz.com.

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