Contact Us
Welcome to EZVIZ Customer Services. Currently only English is available. We may use your personal information to respond to your queries and provide services you require. Please refer to our Privacy Notice for details.
Headquarters
Africa
Technical Support: support.af@ezvizlife.com
Technical Support for Algeria: support.mena@ezvizlife.com
General or Business Enquiries: info.mea@ezvizlife.com
Telephone Hotline:
Office Hours:
Sunday - Thursday, 9am - 6pm (GMT+2)
APAC (ex. MSA and India)
Technical Support & General Enquiries: support.apac@ezvizlife.com
Technical Support for Japan: support.jp@ezvizlife.com
Telephone Hotline:
Office Hours:
Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)
Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)
Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)
Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)
Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)
Monday - Saturday, 10:00am - 17:00pm (UTC+9)
Monday - Friday, 9:00am – 12:30pm; 14:00pm - 18:00pm (UTC+9)
Monday - Friday, 10:30am - 14pm; 15:30pm - 19:30pm (UTC+10)
Monday - Friday, 12:30pm - 16pm; 17:30pm - 21:30pm (UTC+12)
Mainland Southeast Asia
Technical Support & General Enquiries: support.msa@ezvizlife.com
Telephone Hotline:
Office Hours:
Monday - Friday, 7:30am - 11am 12:30pm - 16:30pm (UTC+7)
Monday - Friday, 9:00am – 12:00pm 12:45pm - 17:00pm (UTC+7)
CIS & Baltics*
Technical Support: support.cis@ezvizlife.com
General or Business Enquiries: info.cis@ezvizlife.com
Europe (ex. UK & Ireland)
Customer Service & General Enquiries: support.eu@ezvizlife.com
Contact Support Center (for Italy): Click Here
Telephone Hotline:
Office Hours:
Monday - Friday, 9am - 5pm (CET)
Sunday-Thursday, 9:00-18:00(GMT+2)
India
Technical Support: support@pramahikvision.com
General or Business Enquiries: sales@pramahikvision.com
Telephone Hotline:
LATAM
Technical Support: support.latam@ezvizlife.com
General or Business Enquiries: info.latam@ezvizlife.com
Telephone Hotline:
Mexico
Technical Support: support.mx@ezvizlife.com
General or Business Enquiries: info.latam@ezvizlife.com
Telephone Hotline:
MENA
Technical Support: support.mena@ezvizlife.com
General or Business Enquiries: info.mea@ezvizlife.com
Telephone Hotline:
Office Hours:
Sunday - Thursday, 9am - 6pm (GMT+2)
Russia
Technical Support: support.ru@ezvizlife.com
General or Business Enquiries: info.ru@ezvizlife.com
Telephone Hotline:
UK & Ireland
Technical Support: support.uk@ezvizlife.com
Sales & Partnership Enquiries: info.uk@ezvizlife.com
Marketing & PR Enquiries: marketing.uk@ezvizlife.com
Telephone Hotline:
US & Canada
Technical Support: support.na@ezvizlife.com
General or Business Enquiries: info@ezvizlife.com
Telephone Hotline:
Office Hours:
Monday - Friday, 7am - 4pm (PST)
*CIS & Baltics region includes following regions:
Belarus, Moldova, Armenia, Azerbaijan, Tajikistan, Kyrgyzstan, Kazakhstan, Uzbekistan, Georgia, Ukraine, Turkmenistan, Lithuania, Latvia and Estonia.
For customers of above countries, please send your technical enquires to support.cis@ezvizlife.com or your business enquires to info.cis@ezvizlife.com.
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