Last Updated: [2025.8.27]
This Product Data Notice (“Notice”) is issued by Hangzhou EZVIZ Software Co., Ltd. (“EZVIZ”, “we”, “us”), as the manufacturer of the Connected Product defined below, in order to provide users of the Connected Product (“you”, “your”) with the legally required information about the Product Data that the Connected Product is capable of generating.
The Notice may be modified from time to time, and any updated versions will be posted on this webpage. The Notice covers the following:
Connected Product means an item that obtains, generates or collects data concerning its use or environment and that is able to communicate Product Data via an electronic communications service, physical connection or on-device access, and whose primary function is not the storing, processing or transmission of data on behalf of any party other than the user.
Product Data means data generated by the use of a Connected Product that the manufacturer designed to be retrievable, via an electronic communications service, physical connection or on-device access, by a user, data holder or a third party, including, where relevant, the manufacturer.
The Security Camera is capable of generating the Product Data as specified below. The information may differ per the models and your setting.
| Type of Product Data | Format | Estimated Volume per device |
|---|---|---|
| Device operation logs | binary | Varies by product models, typically these types are combined with a 400KB storage limit, implementing circular overwrite when full. |
| Wake-up records (for battery cameras only) | binary | Varies by product models, typically these types are combined with a 400KB storage limit, implementing circular overwrite when full. |
| Algorithm detection events | binary | Varies by product models, typically these types are combined with a 400KB storage limit, implementing circular overwrite when full. |
| User operation logs | binary | Varies by product models, typically these types are combined with a 400KB storage limit, implementing circular overwrite when full. |
| Configuration parameters | binary | Varies by product models, typically around 30 KB or more. |
| Audios/Videos/Pictures | H264/H265、AAC、JPEG | Up to 512GB based on device-configured EMMC capacity or SD card. |
The Smart Entry product series is capable of generating the Product Data as specified below. The information may differ per the type, model and your setting.
| Type of Product Data | Format | Estimated Volume per device |
|---|---|---|
| Door access records | binary | Retains the 2048 most recent records in rolling storage. |
| add/delete records of user and door access methods | binary | Retains the 2048 most recent records in rolling storage. |
| Wake-up event logs | binary | Retains the 4096 most recent records in rolling storage. |
| MCU exception/error logs | binary | Retains the 28672 most recent records in rolling storage. |
| Password/fingerprint key records | binary | Maximum 50 records for each. |
| NFC card key records | binary | Maximum 50 records. |
| Facial/palm vein key records (for face recognition locks only) | binary | Maximum 50 records for each. |
| Audios/videos(for video locks only) | H264/H265、AAC | Up to 7GB based on device-configured EMMC capacity. |
| CPU exception logs (for video locks only) | txt | Depending on compression with 2MB compressed and 5-10MB decompressed. |
| Type of Product Data | Format | Estimated Volume per device |
|---|---|---|
| Door/lock open/close records | binary | Determined based on the occurrence frequency of data-triggered scenarios. |
| Accessory information query records | binary | Determined based on the occurrence frequency of data-triggered scenarios. |
| Speed level and sensitivity level configuration | binary | Determined based on the occurrence frequency of data-triggered scenarios. |
| Obstacle detection events | binary | Determined based on the occurrence frequency of data-triggered scenarios. |
| Error codes | binary | Determined based on the occurrence frequency of data-triggered scenarios. |
| Device logs | binary | Maximum 10 records. |
| Wake-up records | txt | Determined based on the occurrence frequency of data-triggered scenarios. |
| Facial features and avatars (for face recognition alarm-enabled products only) | binary | Maximum 20 records. |
| Audios/videos | H264/H265、AAC、JPEG | Up to 512GB based on device-configured EMMC capacity or SD card. |
| QR code key records | txt | Maximum 5 records. |
| Password key records | txt | Varies by product models, maximum 20 records. |
| NFC card key records | txt | Maximum 20 records. |
| NFC tap-to-pair mobile key records | txt | Determined based on the occurrence frequency of data-triggered scenarios. |
| Facial/palm vein key records(for EZVIZ HP7 Pro only) | binary | Maximum 50 records for each. |
| Configuration parameters | binary | Varies by product models. |
| Type of Product Data | Format | Estimated Volume per device |
|---|---|---|
| Device authentication token | txt | Determined based on the occurrence frequency of data-triggered scenarios. |
| Device logs | binary | One record. |
| Configuration parameters | binary | One record. |
| Streaming metadata of associated devices | txt | Maximum 22 records. |
The Smart Cleaning product series is capable of generating the Product Data as specified below. The information may differ per the type, model and your setting.
| Type of Product Data | Format | Estimated Volume per device |
|---|---|---|
| Cleaning records (incl. trigger time/area/cleaning preferences) | binary | Maximum 50 records. |
| Maps and room Layouts | binary | Maximum 4 allowed. |
| Obstacle/Pet/Human detection records | binary | Up to 4GB. |
| Home monitoring Videos | binary | Up to 4GB. |
| Error Logs | txt | Up to 50MB. |
| Type of Product Data | Format | Estimated Volume per device |
|---|---|---|
| PIN code | binary | One record. |
| Scheduled mowing records | binary | Maximum 35 records. |
| Rain detection switch records | binary | One record. |
| Blade height records | binary | One record. |
| Mowing direction records | binary | One record. |
| Delayed mowing time records | binary | One record. |
The Home Sensor is capable of generating the Product Data as specified below. The information may differ per the models and your setting.
| Type of Product Data | Format | Estimated Volume per device |
|---|---|---|
| PIR presence detection records | binary | Only one 1KB data. |
| Door sensor open/close records | binary | Only one 1KB data. |
| Button event logs(Single-Click/Double-Click/Long-Press) | binary | Only one 1KB data. |
| Smoke detection alarm records | binary | Only one 1KB data. |
| Water leak alarm records | binary | Only one 1KB data. |
| Temperature sensor data | binary | Only one 1KB data. |
| Humidity sensor data | binary | Only one 1KB data. |
| Low battery alert | binary | Only one 1KB data. |
| Device power consumption statistics | binary | Only one 1KB data. |
The Smart Plug is capable of generating the Product Data as specified below. The information may differ per the type, model and your setting.
| Type of Product Data | Format | Estimated Volume per device |
|---|---|---|
| Power consumption records | binary | Depends on device usage. |
| On-Off logs | binary | Depends on device usage. |
| Countdown records | binary | One record. |
| Scheduled timer records | binary | Maximum 8 records. |
| Indicator Light Status | binary | One record. |
| Electricity price adjustment settings | binary | Depends on the frequency of user operations. |
| Power-Off Memory records | binary | One record. |
| Device Lock records | binary | One record. |
For other Connected Products, please refer to the user manual or specification. You may also contact us by using the contact information in this Notice.
| Name of the Connected Product | Is the Connected Product capable of generating Product Data continuously? | Is the Connected Product capable of generating Product Data in real-time? |
|---|---|---|
| Security Camera | Only generated when triggered. | Yes |
| Smart Lock | Only generated when triggered. | Yes |
| Doorbell/Door Viewer/Smart Door phone | Only generated when triggered. | Yes |
| Smart Screen | Only generated when triggered. | Yes |
| Smart Vacuum Cleaner | Only generated when triggered. | Yes |
| Smart Robotic Lawn Mower | Only generated when triggered. | No |
| Home Sensor | Only generated when triggered. | Yes |
| Smart Plug | Yes for power consumption records.On-Off logs are generated when triggered.Others are only generated when the user updates settings. | Yes |
For other Connected Products, please refer to the user manual or specification. You may also contact us by using the contact information in this Notice.
The table below sets out whether the Connected Product is capable of storing Product Data on-device or on a remote server, including, where applicable, the intended duration of retention:
| Capable of storing location | Capable of storing location | Intended Duration of Retention |
|---|---|---|
| On-device | Yes | Depending on the type of Product Data, the retention duration can be categorized as follows: Loop overwrite at capacity/limitPermanent (unless deleted or reset by the user)PIN code: Deleted only upon factory reset |
| On a remote server | Yes，depending on the data type and/or whether the cloud storage service is enabled. | Depending on the type of Product Data and/or the user’s operations, such as the settings, app uninstallation, or cache clearing. |
For further information about how you may access, retrieve or, where relevant, erase Product Data, including the technical means to do so, as well as their terms of use and quality of service, please refer to the User Manual that accompanies the Connected Product or contact us for further information.
If you have questions or concerns about the Notice or the generation of Product Data by the Connected Product, you can contact us at privacy@ezviz.com. We will respond to your inquiry as soon as reasonably possible. Please provide: (i) your name (or nickname), your country/region of residence and your preferred method of communication; and (ii) the details of your request or comment along with the name and model (preferred) of the Connected Product.
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