EZVIZ takes security and privacy issues very seriously. Accordingly, we provide outstanding maintenance of our products that includes technical support and regular releases, which include security updates, bug fixes and new functions based on users' feedback. Generally version updates are provided as needed. However, if some critical vulnerabilities are reported, an immediate update will be arranged.
To ensure your device is fully protected and properly working, we'd always recommend you keeping your device updated. Most of updates will take no more than 2 minutes to complete the process. There may be temporarily unavailable of the device during upgrade, but it will return to normal after the process. We will work with you to make upgrading as easy as possible and have device updates occur at a convenient time for you. EZVIZ will also send you regular reminders to update your devices.
For security reasons, no downgrade methods will be provided once firmware is updated. EZVIZ will maintain compatibility between firmware versions.