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Return Policy of EZVIZ Official Online Store (AU)
Last updated: Mar 1, 2026
Dear customers of the EZVIZ Official Online Store in AUSTRALIA,
Thank you for purchasing EZVIZ products from the EZVIZ Official Online Store in AUSTRALIA (“Seller”, “we”). In order to protect your rights and interests, please read carefully the following RETURN POLICY, which is only applicable to the product(s) purchased from the EZVIZ Official Online Store in AUSTRALIA. Seller reserves the right, at its sole discretion, to interpret, modify and update this RETURN POLICY at any time.
1. 7-day Return Guarantee
1.1. Basic Information
1.2. Procedure of a return and refund under the 7-day Return Guarantee
2. Limited Warranty
2.1. Basic Information
2.2. Procedure of a return and refund under warranty
2.3. Procedure of a return and replacement under warranty
1.1. Basic Information
Seller offers a 7-day return guarantee for the EZVIZ products purchased from the EZVIZ Official Online Store in AUSTRALIA since the date of your purchase.
To be eligible for a refund, your item(s) must be new, unused, complete (including all accessories) and undamaged, in the original packaging. To complete your refund, we may require a receipt or a proof of purchase.
There are certain situations where refunds would be rejected or only partial refunds are granted.
• Any item(s) with obvious signs of use
• Any item(s) not in its original condition, is damaged or missing parts for reasons not due to our error
You will be responsible for paying for your own shipping costs for returning your item(s). Seller will process your return and issue a refund (excluding the original standard shipping costs) after receiving your return of the eligible product(s).
1.2. Procedure of a return and refund under the 7-day Return Guarantee
1) Customer requests a return and refund
To submit a return and refund application for the Products purchased from the EZVIZ Official Online Store in AUSTRALIA, please contact us at shop.au@ezviz.com.
Please provide the return and refund application information as required. The application information should include:
a) Serial number of the unit submitted for return
b) Purchase order number
c) Reason behind the submission of the unit for return
d) To indicate your preferred resolution as refund
As well as other information required by Seller.
2) Seller reviews the return and refund application
Once your application is received by Seller, Seller will review your request and inform you of the approval or rejection by Email.
If you have further questions about the review result of your application, please contact us at shop.au@ezviz.com.
3) Customer ships the approved item(s) back to Seller
After your application is approved by Seller, please send the approved item(s) to the designated return address at your own cost. You will be responsible for paying for your own shipping costs for returning your item(s). To ensure the safe return of the item(s), please pack the item(s) carefully protect them from any damage and choose a traceable shipping method.
Please make sure to inform Seller of the logistics information (incl. Tracking no. and carrier) of your return package by Email. Your application will be automatically cancelled in case that you don’t inform of the required logistics information in 30 days from the date of approval.
We kindly remind you that you shall confirm whether you have obtained the approval from Seller before you ship any item(s) back to Seller, and you shall only ship the approved item(s) back to Seller. Otherwise, Seller will refuse to issue a refund and either destroy the product(s) on your behalf if agreed upon, or prepare the product(s) for your pick-up at your own expense.
4) Seller receives and inspects the item(s)
After Seller receives the item(s), Seller will inspect the item(s) and determine the amount of eligible product(s) for a refund.
5) Seller gives customer a refund for the eligible item(s)
After your returned item(s) are validated by the QC inspection, Seller will give you a refund (excluding the original standard shipping costs) for the eligible/validated item(s). The refund will be issued to the original payment method. Please note that it may take a few working days to receive your refund, depending on your bank and payment method processing time. Your Patience will be highly appreciated.
6）Cancel or invalidation of your application
You can cancel your application by Email, before you submit the logistics information of your return package.
Besides, we kindly remind you that your application will be automatically cancelled in case that you don’t submit the required logistics information of your return package in 30 days.
A re-raise of a new request is required in case that you still need the support.
7) Query about the progress of your application
You can inquire about the progress of your application by Email.
For information about Limited Warranty, please refer to the Limited Warranty (AU).
2.2. Procedure of a return and refund under warranty
1) Customer requests a return and refund
To submit a return and refund application for the defective Products purchased from the Official Online Store in AUSTRALIA, please contact us at shop.au@ezviz.com.
Please provide the return and refund application information as required. The application information should include:
a) Serial number of the unit submitted for return.
b) Purchase order number
c) Reason behind the submission of the unit for return.
d) To indicate your preferred resolution as refund
As well as other information required by Seller.
2) Seller reviews the return and refund application
Once your application is received by Seller, Seller will review your request and inform you of the approval or rejection by Email.
If you have further questions about the review result of your application, please contact us at shop.au@ezviz.com.
3) Customer ships the approved item(s) back to Seller
For the approved defective EZVIZ products purchased from the Official Online Store in AUSTRALIA, which are beyond of the 7-day return guarantee but are under warranty, Seller will provide you with a pre-paid shipping label. You can print out the pre-paid shipping label by yourself.
To ensure the safe return of the item(s), please send the approved item(s) to the designated return address and pack the item(s) securely to protect them from any damage when the item(s) are shipped back to Seller.
Please make sure to inform Seller that you’ve shipped it by Email. Your application will be automatically cancelled in case that you don’t confirm your shipment in 30 days.
We kindly remind you that you shall confirm whether you have obtained the approval from Seller before you ship any item(s) back to Seller, and you shall only ship the approved item(s) back to Seller. Otherwise, Seller will refuse to issue a refund and either destroy the products on your behalf if agreed upon, or prepare the product(s) for your pick-up at your own expense.
4) Seller receives and inspects the item(s)
After Seller receives the item(s), Seller will inspect the item(s) and determine the amount of eligible products for a refund.
5) Seller gives customer a refund for the eligible item(s)
After your returned item(s) are validated by the QC inspection, Seller will give you a refund (excluding the original standard shipping costs) for the eligible/validated item(s). The refund will be issued to the original payment method. Please note that it may take a few working days to receive your refund, depending on your bank and payment method processing time. Your Patience will be highly appreciated.
6）Cancel or invalidation of your application
You can cancel your application by Email, before Seller completes the review of your application.
Besides, we kindly remind you that your application will be automatically cancelled in case that you don’t confirm your shipment in 30 days.
A re-raise of a new request is required in case that you still need the support.
7) Query about the progress of your application
You can inquire about the progress of your application by Email.
2.3. Procedure of a return and replacement under warranty
1) Customer requests a return and replacement
To submit a return and replacement application for the defective Products purchased from the Official Online Store in AUSTRALIA, please contact us at shop.au@ezviz.com.
Please provide the return and replacement application information as required. The application information should include:
a) Serial number of the unit submitted for return.
b) Purchase order number
c) Reason behind the submission of the unit for replacement.
d) To indicate your preferred resolution is replacement
e) Delivery address of the replacement item in case of replacement
As well as other information required by Seller.
2) Seller reviews the return and replacement application
Once your application is received by Seller, Seller will review your request and inform you of the approval or rejection by Email
If you have further questions about the review result of your application, please contact us at shop.au@ezviz.com..
3) Customer ships the approved item(s) back to Seller
For the approved defective EZVIZ products purchased from the Official Online Store in AUSTRALIA, which are beyond of the 7-day return guarantee but are under warranty, Seller will provide you with a pre-paid shipping label. You can print out the pre-paid shipping label by yourself.
To ensure the safe return of the item(s), please send the approved item(s) to the designated return address and pack the item(s) securely to protect them from any damage when the item(s) are shipped back to Seller.
Please make sure to inform Seller that you’ve shipped it by Email. Your application will be automatically cancelled in case that you don’t confirm your shipment in 30 days.
We kindly remind you that you shall confirm whether you have obtained the approval from Seller before you ship any item(s) back to Seller, and you shall only ship the approved item(s) back to Seller. Otherwise, Seller will refuse to issue a replacement and either destroy the products on your behalf if agreed upon, or prepare the product(s) for your pick-up at your own expense.
4) Seller receives and inspects the item(s)
After Seller receives the item(s), Seller will inspect the item(s) and determine the amount of eligible products for a replacement.
5) Seller gives customer a replacement for the eligible item(s)
After your returned item(s) are validated by the QC inspection, Seller will ship you a replacement for the eligible/validated item(s). The replacement item(s) will be shipped to the address you have confirmed in your application. Your Patience will be highly appreciated.
6) Cancel or invalidation of your application
You can cancel your application by Email, before Seller completes the review of your application.
Besides, we kindly remind you that your application will be automatically cancelled in case that you don’t confirm your shipment in 30 days.
A re-raise of a new request is required in case that you still need the support.
7) Query about the progress of your application
You can inquire about the progress of your application by Email.
