Delivery Policy

Last updated: 12 Feb 2026

Standard Delivery

The delivery will be fulfilled on working days (from Monday to Friday). Orders usually ship within 3-7 working days depending on payment confirmation.

Delivery is $7.35 per order. Please refer to the Return Policy for details regarding shipping fees related to returns and replacement.

1、Which countries do you deliver to?

Australia.

2、How long does shipping take?

You will receive your order within 3-7 business days in Australia.

Note: The delivery time for pre-sale products depends on the availability time.

3、How will my parcel be sent?

The shipping services offered by Startrack, CourierPlease, Allied, TNT and similar services.

4、I have ordered more than one product, will they all arrive at the same time?

We try to ensure that all products reach you at the same time. However, sometimes products are not shipped together as the best shipping option for two products may be different. When your order is dispatched, you will receive an email notification.

5、Can I change my delivery address after dispatch?

No, unfortunately not.

6、What do I do if I receive a different product than I ordered?

Please contact our customer service at shop.au@ezviz.com.

Notes：If the customer provides an incorrect address and the parcel cannot be delivered for this reason, the customer bears the costs and EZVIZ cannot make a refund in this case.