Here are usually three ways for you to download the recordings:1. You can manually record the video while in live view mode or playback mode. While in live view or playback mode > Tap on the "Record" icon to start the manual recording. Once the recordings have been completed, your video will be saved to "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.2. If you have CloudPlay service or if your camera supports downloading recordings stored in the SD card via the EZVIZ mobile app, you may follow the steps below: enter the live view page > find the video clip you want to save and tap the "Download" button at the bottom right > then tap the recording clip again and it will be added to the download list automatically. Then you may check the recording(s) in "My Album" on the EZVIZ APP as well as in the Gallery(Album) on your phone.3. Alternatively, for some specific models, if you want to export the recordings saved on the SD card, you can also do it through EZVIZ Studio by following the steps below:1) Download and install the EZVIZ PC studio on a Windows PC2) Put the camera and PC under the same LAN3) Configure the Advanced settings by following the instructions here4) Click All devices and enter the Advanced Settings--Storage--File, then choose the date you want to and export it *Related Articles:Models that support the direct downloading of videos stored on an SD card through the EZVIZ App

Follow the steps below to delete the camera from your EZVIZ account using your mobile app. 1）Log into the EZVIZ account 2）Tap on the image of the camera to open the "live view" page 3）From the top right corner, tap on the "gear icon" to enter the Device Settings page 4）Swipe down to the bottom, and tap "Delete Device" to unbind itNOTE for CloudPlay Subscribers: If you are a CloudPlay subscriber the option to "Cancel Subscription" and/or "Delete Video Clips" stored in the EZVIZ Cloud Storage service is also provided here. WARNING: By selecting the "Delete Video Clips" option here you will be deleting "ALL" video clips stored in the Cloud Service. These CAN NOT be recovered.

Follow the steps below to cancel your cloud subscription service - this will avoid auto-renewal charges in the future while still allowing you to enjoy our current paid subscription term.Step 1: From the Home Page, tap the three-dot icon to enter the Device Settings pageStep 2: Tap "CloudPlay"Step 3: Tap "Subscription Management" at the bottomStep 4: Scroll down to tap "Cancel Subscription" at the bottomStep 5: Tap "Yes" to proceed furtherPlease note that when the subscription is canceled:1) There are no refunds/prorated dates2) Your recording plan will expire when it reaches the end of the subscription periodIf the issue remains unresolved, please contact the "EZVIZ support team" for further assistance.

The availability of EZVIZ CloudPlay varies from region to region. For more details, feel free to visit: https://www.ezviz.com/page/cloudplay. You may check your EZVIZ mobile app for the latest information, and you can still choose an SD card and WiFi NVR for local storage.

If you are enjoying the 7-day free trial, please note that the free trial cannot be canceled after activation. However, if you disable the recording button in Camera Settings > CloudPlay > tap the three-dot-like icon in the upper right corner > disable "Recording Setting", the CloudPlay will no longer record. If you are enjoying the 30-day free trial and if you would like to end your free trial right away, please follow the steps below: Step 1: Enter the "Device Settings" page and tap "CloudPlay".Step 2: Tap the three-dot icon at the top right corner.Step 3: Tap "My plan".Step 4: Tap "End" of the Free trial.Step 5: Confirm if you want to end the free trial by clicking on the "Continue" button.Step 6: Confirm if you want to end the free trial by tapping the "OK" button.Step 7: Payment for the next plan is being processed. Your new plan would take effect right away after the payment is successful.

1. Make sure your camera is online and it has a stable and strong internet connection. Poor or intermittent connectivity can prevent recordings from being uploaded to the cloud and we do suggest an average upload speed of 2 Mbps or better.2. Make sure that your camera is not in Super Power Saving mode/Sleep mode/Privacy mode if your camera supports one of these features.3. Ensure that your CloudPlay plan is active and in use. You can check the status of the service by going to camera Settings>CloudPlay. When the status is "Service paused", please check if the Recording button on the CloudPlay page is enabled. In order to check this, you will need to tap the three-dot-like icon in the top right corner of the CloudPlay page> Recording Setting. 4. If all the above settings are normal, please perform a test from your side to check whether the camera can be triggered normally or not. You may enable the Alarm Notification feature in camera Settings>Alarm Notification, then wave your hands in front of the camera lens until you can receive an alarm notification. 5. If you cannot receive an alarm notification when you perform the test, please reset your camera by pressing and holding the Reset button for a few seconds and reconfiguring it. This may help to resolve any problems.

Step 1: Log in to your EZVIZ account, tap the profile icon on the top leftStep 2: Tap CloudPlayStep 3: Tap the three-dot icon on the top rightStep 4: Then tap CloudPlay Subscriptions and you would be able to see all the payment history of CloudPlay under this account

For most countries and regions, EZVIZ CloudPlay offers different subscription options. You can visit https://www.ezviz.com/cloudplay or contact us by sending an email to rma.glb@ezviz.com to know the availability of Home Plan/Premium Plan in your region. To subscribe to the Home Plan/Premium Plan, please follow the steps below:1. Log in to your EZVIZ account.2. On the Home page, click the "3 dots" at the bottom right of the device window to enter the "Device Settings" page.3. Scroll down to find and enter "CloudPlay". 4. Tap the "Subscribe" button.5. Select a Home Plan as you need.6. Accept the "EZVIZ SERVICE AGREEMENT".7. Enter your billing information. Please make sure that your card supports Visa or MasterCard or American Express and that all information is entered correctly without unnecessary spaces.8. Complete the subscription by submitting your payment.9. You can directly add other camera(s) to the Home Plan by clicking the "+" button once you have successfully subscribed to the Home Plan.*Please note that an EZVIZ account can only subscribe to one Home Plan.

Please follow the steps below:1. Log in to your EZVIZ account and enter the "Settings" page of your device.2. Scroll down to find and enter "CloudPlay". 3. Tap the 3 dots on the top right to enter the "Manage" page.4. Click "Enter Card Activation Code" or "Cloud Card Activation".5. Enter the activation code and tap "Activate Now" to continue. Please be sure to use upper and lower case letters and do not leave any spaces in the activation code.6. Tap "Continue" until the "Activation is successful" prompt appears in the app.7. Make sure the "Recording" button on the "Manage" page is enabled, otherwise Cloudplay will not record.

If you want to add another camera(s) to your Home Plan, please follow the steps below:1. From the Home screen, tap the three-dot icon next to the camera name to enter the "Device Setup/Settings" page.2. Tap and enter "CloudPlay". 3. Tap "Camera(s) in Home Plan 1/4". 4. Select the new device you want to add to your Home Plan and tap the "+" button. 5. When successfully added, the "+" button will change to a "√" mark and the status will change to "Added".

All CloudPlay videos support quickplay at 1X, 4X, 8X, 16X and 32X speed.However, if you use a Micro SD card as the storage medium, please note that only some EZVIZ cameras support quickplay on MicroSD card video in 1X, 4X, 8X, and 16X speed. If your device does not support this feature, you can connect your camera and mobile phone under the same router, then on the EZVIZ APP, go to LAN Live View>Tap Start Scanning>View video by Fast Play. For more detailed information, please contact the EZVIZ support team at support@ezviz.com.

If you are unable to cancel the CloudPlay subscription on your own by going to the camera Settings > Cloud Storage > Subscription Management > Cancel Subscription on the EZVIZ APP, in order to provide the cancellation service, we would like to ask you to provide the following information by contacting EZVIZ at rma.glb@ezviz.com:- The 9-digit SN of your EZVIZ camera- The email address you used to subscribe to cloud storage or receive the CloudPlay receipt- A screenshot of the subscription confirmation email- Apply reason Also, please note that when canceling the subscription:1. There are no refund/pro-rated dates.2. The recording plan will expire at the end of the subscription period.

Please note that service transfer is only supported between devices with the same account. If you want to transfer the CloudPlay service to another camera under your account, please follow the steps below:1. Log in to your EZVIZ account and enter the "Settings" page of the new device you want to transfer the CloudPlay service to.2. Scroll down to find and enter "CloudPlay". 3. Tap the "3 dots" in the upper right corner.4. Tap the "Transfer" button, select the device with the service you want to transfer and click "Submit".5. Make sure to start the service transfer by clicking the "Next" button.6. Please wait until the CloudPlay is successfully transferred. If you encounter any difficulties when transferring the CloudPlay service, please contact EZVIZ by sending an email to rma.glb@ezviz.com.

To better assist you, please provide the following information by contacting EZVIZ at rma.glb@ezviz.com:1. the 9-digit SN of your EZVIZ camera2. the email address you used to subscribe to CloudPlay3. the payment for which you are requesting an invoice4. if the invoice is requested for your company, please provide us with the company information as well. Please note that if your CloudPlay service is still in the free trial period, you will need to contact us with the above information when you actually pay for the subscription after the free trial period ends.

Please follow the steps below:1. Click the "3 dots" at the bottom right of the device window on the Home page to enter the "Device Settings" page.2. Scroll down to find the "CloudPlay" and enter it. 3. Tap the "Subscribe" button.4. Select the plan, agree to the "EZVIZ SERVICE AGREEMENT" and tap the credit card (or Paypal Checkout) box.5. Enter your billing information and tap "Continue". Please make sure that your card supports Visa or MasterCard or American Express and that all information is entered correctly without unnecessary spaces.6. Submit the payment to continue.7. You have successfully subscribed to CloudPlay.