Contact Us
Welcome to EZVIZ Customer Services. Currently only English is available. We may use your personal information to respond to your queries and provide services you require. Please refer to our Privacy Notice for details.
Headquarters
Africa
Technical Support: support.af@ezviz.com
Technical Support for Algeria: support.mena@ezviz.com
General or Business Enquiries: info.mea@ezviz.com
Telephone Hotline:
Office Hours:
Sunday - Thursday, 9am - 6pm (GMT+2)
APAC (ex. MSA and India)
Technical Support & General Enquiries:support.apac@ezviz.com
Technical Support for Japan: support.jp@ezviz.com
Technical Support for Korea: support.kr@ezviz.com
Telephone Hotline:
Philippines: 63 2823 12250
Indonesia: 622180602011
Office Hours:
Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)
Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)
Monday - Friday, 8:30am - 12pm 13:30pm - 17:30pm (UTC+8)
Monday - Friday, 8:30am - 12:00pm 13:30pm - 17:30pm (UTC+8)
Monday - Friday, 8:30am - 12:00pm 13:30pm - 17:30pm (UTC+8)
Monday - Friday, 9:00am - 12:00pm 12:45pm - 17:00pm (UTC+7)
Monday - Firday, 10:00am - 13:00pm, 13:45am - 18:00pm (UTC+9)
Monday - Friday, 9:00am – 13:00pm ,13:45pm - 18:00pm (UTC+9)
Monday - Friday, 10:30am - 14pm; 15:30pm - 19:30pm (UTC+10)
Monday - Friday, 12:30pm - 16pm; 17:30pm - 21:30pm (UTC+12)
Mainland Southeast Asia
Technical Support & General Enquiries:support.msa@ezviz.com
Telephone Hotline:
Office Hours:
Monday - Friday, 7:30am - 11am, 12:30pm - 16:30pm (UTC+7)
Monday –Sunday, 8:00am-6:00pm (UTC+7)
CIS & Baltics*
Technical Support: support.cis@ezviz.com
General or Business Enquiries: info.cis@ezviz.com
Europe (ex. UK & Ireland)
Customer Service & General Enquiries:support.eu@ezviz.com
Contact Support Center (for Italy): Click Here
Telephone Hotline:
Türkiye: 21 6900 1933
Office Hours:
Monday - Friday, 9:00am – 12:00pm ,12:45pm - 17:00pm (CET)
Sunday - Thursday, 9:00-18:00(GMT+2)
Monday - Saturday, 9:00-19:00 (CET)
Monday - Friday, 9:00-19:00 (CET)
Smart Cleaning Products Enquiries: cleaning.eu@ezviz.com
Office Hours:
Monday - Friday, 12:00am – 12:00pm ;
Saturday, 12:00am - 19:00pm (CET)
India
Technical Support: support@pramahikvision.com
General or Business Enquiries: sales@pramahikvision.com
Telephone Hotline:
Brasil
Technical Support: suporte.br@hikvision.com
General or Business Enquiries: brasil@hikvision.com
Telephone Hotline:
LATAM
Technical Support: support.latam@ezviz.com
Telephone Hotline:
Bolivia: 591 800 109 102
General or Business Enquiries: info.latam@ezviz.com
Office Hours:
Argentina, Chile, Colombia, Ecuador,
Peru:
Monday - Friday, 7am - 4pm (UTC-5)
Mexico
Technical Support: support.mx@ezviz.com
General or Business Enquiries: info.mexico@ezviz.com
Telephone Hotline:
525571000512
Office Hours:
Monday - Friday, 7am - 4pm (UTC-5)
MENA
Technical Support: support.mena@ezviz.com
General or Business Enquiries: info.mea@ezviz.com
Telephone Hotline:
Office Hours:
Sunday - Thursday, 9am - 6pm (GMT+2)
Monday-Sunday , 9:00 - 12:00,12:45 - 19:00 (GMT+2)
UK & Ireland
Technical Support: support.uk@ezviz.com
Sales & Partnership Enquiries: info.uk@ezviz.com
Marketing & PR Enquiries: marketing.uk@ezviz.com
Telephone Hotline:
44 (0) 2038 6863 60
Office Hours:
UK: Monday - Friday, 9am - 12pm, 12:45pm - 5pm
US & Canada
Technical Support: support.na@ezviz.com
General or Business Enquiries: info@ezviz.com
Office Hours:
7:00-11:00,11:45-16:00 (UTC-5)
*CIS & Baltics region includes following regions:
Belarus, Moldova, Armenia, Azerbaijan, Tajikistan, Kyrgyzstan, Kazakhstan, Uzbekistan, Georgia, Ukraine, Turkmenistan, Lithuania, Latvia and Estonia.
For customers of above countries, please send your technical enquires to support.cis@ezviz.comor your business enquires to info.cis@ezviz.com.
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