PREMIUM PLAN
7-Day Video History
Single Camera
Up to 4 Cameras
ELITE PLAN
30-Day Video History
Single Camera
Up to 4 Cameras
A free 30-day CloudPlay trial comes with each EZVIZ camera purchase. Subscription is available per camera.
Saving example: 7 days cloud storage from as little as £1.56 per month per camera*
*when using 4 cameras on home plan with annual subscription
Bank-Level Encryption
Keeping your data stay safe in the cloud is always our highest priority.
IOS/IEC 27001 certified information security. Data is double-encrypted before being saved to reputable cloud servers. Video streams are encrypted with end-to-end encryption (E2EE).
AI Technology
EZVIZ Cloud extends its Artificial Intelligence (AI) algorithm from the Cloud Center to Edge Networks and Edge Devices, which relieves concurrent stress on the cloud by pushing data processing to AI-enabled edge networks and devices with deep-learning technology.
• View camera live feed
• Receive alarm messages with a snapshot
• Save device settings on the cloud
• View any video recorded in the past 7 days when you sign upa 7-day plan,and the past
30 days
when you sign up a 30-day plan anytime anywhere
• Daily 24hr recap of motion activated events.
• CloudPlay is subscribed per camera.
• Within EZVIZ app and set up auto payments with a valid credit card
• Auto payments - your subscription will automatically be renewed at the end of each
billing cycle when you set up
auto payments with credit card
Your footage captures will loop, meaning that when your 7 or 30 days run out, the storage will begin again and overlap from the start. If you are worried about losing specific footage, you can save this to your smartphone at any time for permanent usage and can even send on to someone before the time frame runs out, so even if your footage is lost on the Cloud you have it as and when you need it.
You can change your CloudPlay subscription, either storage period and/or billing cycle, for example, from a 7-day plan to a 30-day plan, or from the monthly billing cycle to yearly.
You can stop recording at any time during the subscription. The subscription will not be cancelled or extended by stopping recording. After you stop recording, the camera will not record any new clips in the cloud storage, but you can view and playback the video clips and the alarm history within the storage period.
For example, you are on a 7-day cloud storage plan. When you decide to stop recording on Jan. 8th, you can playback the history recorded from Jan. 1st to the moment you stop recording. On the following day, you can view and playback the history recorded from Jan. 2nd to Jan. 8th. By Jan. 15th, all the data will exceed the number of days of storage and be erased.
Once the subscription is activated, the subscription period starts immediately, and it will not stop when you stop recording. For example, you activate the service on Aug 15st, and your subscription period is one month. If you stop the cloud recording between Aug 20th and Aug. 30th, the subscription period still ends on Sep 15th.
You can delete your device data any time during the subscription. When you delete device data, you will clear your video and alarm history in the cloud storage associated with the selected device. There is no option for recovery once the data is permanently deleted.
Your CloudPlay subscription will not be stopped, cancelled or extended by deleting the device data.
You can delete your device any time during the subscription. When you delete your device, you can choose to clear your video and alarm history in the cloud storage associated with the selected device. There is no option for recovery once the data is permanently deleted.
You can also choose to terminate the subscription associated with the selected device. The residual service period of the existing subscription will not be refunded.
1) The device is offline due to Wi-Fi intermittency, service provider uptime, and
failures for a variety of reasons
beyond our control.
2) The camera fails to upload the video to the cloud due to the bandwidth limit.
3) The camera is deleted from your account.
4) The cloud recording is stopped.
• View any video recorded in the past 7 days when you sign upa 7-day plan,and the past
30 days
when you sign up a 30-day plan anytime anywhere
• Daily 24hr recap of motion activated events.
• CloudPlay is subscribed per camera.
You can cancel your subscription any time during the subscription period.
But this runs based on your payment date, it simply means if you cancel half way through a month you will continue to receive the service until your next payment date. Don’t’ worry, we won’t take more money off of you when this date arrives upon cancellation, it is simply the date it would end until you decide to start it again in the future.
1) High-Speed Internet Connection (1.5Mbps+)
2) Mobile OS: iOS 7.0+ (iPhone, iPad), Android 4.0+
3) Ensure that your camera has the latest firmware
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